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Getting Help

Multiple ways to get help when you need it.

Self-Service Resources​

Help Center​

You're already here! Browse topics:

Search Help​

Use the search bar at top:

  1. Type keywords or question
  2. See relevant articles
  3. Click to read full article

Video Tutorials​

Find tutorials at:

  • YouTube: youtube.com/@tagdai
  • In-app: Click "?" → "Video Tutorials"
  • Topics include setup, features, tips

Contact Support​

Email Support​

Email: support@tagd-ai.com

Response Times:

PlanResponse Time
Free3-5 business days
Pro1-2 business days
Enterprise4-hour SLA

Include in Your Email:

  1. Account email address
  2. Description of issue
  3. Steps to reproduce
  4. Screenshots if helpful
  5. Device and browser info

In-App Support​

Access:

  1. Click ? icon (bottom right)
  2. Select Contact Support
  3. Fill out form
  4. Submit

Benefits:

  • Account info auto-included
  • Context about current page
  • Screenshot attachment option

Live Chat​

Availability:

  • Pro and Enterprise plans
  • Monday-Friday, 9am-5pm PST
  • English support

Access:

  1. Click ? icon
  2. Select Live Chat
  3. Wait for agent

Before Contacting Support​

Gather Information​

For all issues:

  • What you were trying to do
  • What happened instead
  • Error messages (exact text)
  • When it started happening

For technical issues:

  • Browser and version
  • Device and OS
  • Network type (WiFi, cellular)
  • Screenshots or screen recording

For account issues:

  • Account email
  • Plan type
  • Last working state

Try Basic Troubleshooting​

Already tried?

  • Refresh the page
  • Clear browser cache
  • Try different browser
  • Try incognito mode
  • Restart device
  • Check internet connection

Bug Reports​

Reporting Bugs​

What to include:

  1. Summary - One sentence description
  2. Steps to reproduce - Numbered steps
  3. Expected result - What should happen
  4. Actual result - What happened
  5. Environment - Browser, device, OS
  6. Screenshots - Visual evidence

Example:

Summary: Image upload fails with "Network Error"

Steps to reproduce:
1. Open any tag in edit mode
2. Click "Add Block" → "Image"
3. Select image file (5MB JPEG)
4. Click "Upload"

Expected: Image uploads and displays
Actual: "Network Error" message appears

Environment: Chrome 120, Windows 11, WiFi

Where to Report​

Feature Requests​

Submitting Ideas​

We love hearing your ideas!

Email: feedback@tagd-ai.com

Include:

  • What feature you want
  • Why it would help you
  • How you'd use it
  • Priority for you

Feature Voting​

Vote on features:

  1. Visit feedback.tagd-ai.com
  2. Browse existing requests
  3. Vote for ones you want
  4. Add your own

Status & Outages​

System Status​

Check real-time status:

  • Status page: status.tagd-ai.com
  • Shows all services
  • Historical uptime
  • Incident reports

Subscribe to Updates​

Get notified of issues:

  1. Visit status.tagd-ai.com
  2. Click "Subscribe"
  3. Choose email or SMS
  4. Receive alerts

Current Issues​

If experiencing problems:

  1. Check status page first
  2. May be known issue
  3. Updates posted there
  4. Subscribe for resolution notice

Community Resources​

Blog​

Technical articles and updates:

  • blog.tagd-ai.com
  • Feature announcements
  • Tips and tutorials
  • Industry insights

Social Media​

Follow for updates:

  • Twitter: @tagdai
  • LinkedIn: company/tagd-ai
  • YouTube: @tagdai

Enterprise Support​

Dedicated Support​

Enterprise plans include:

  • Dedicated account manager
  • Priority support queue
  • Phone support option
  • Custom SLA

Training​

Available for Enterprise:

  • Onboarding sessions
  • Team training
  • Custom documentation
  • Best practices consulting

Contact Enterprise Team​

Support Best Practices​

Dos​

  • Be specific about the issue
  • Include steps to reproduce
  • Attach screenshots
  • Provide error messages
  • Be patient and respectful

Don'ts​

  • Don't share passwords
  • Don't include sensitive data in screenshots
  • Don't send duplicate tickets
  • Don't demand immediate response

Escalation​

If Issue Not Resolved​

  1. Reply to existing ticket
  2. Request supervisor review
  3. Specify business impact
  4. Pro/Enterprise: Request escalation

Business-Critical Issues​

For urgent business impact:

  • Enterprise: Use phone support
  • Pro: Mark ticket as "Urgent"
  • Free: Email with "URGENT" in subject

Security Issues​

Reporting Vulnerabilities​

Do NOT report security issues via regular support

Instead:

ResourceURL
Help Centerhelp.tagd-ai.com
Status Pagestatus.tagd-ai.com
Feature Votingfeedback.tagd-ai.com
Blogblog.tagd-ai.com
API Docshelp.tagd-ai.com/api

Next Steps​