Upload Errors

Troubleshoot and fix issues when uploading files to your tags.

Common Upload Errors

"File Too Large"

Cause: File exceeds size limits

Limits by Plan:

Plan	Max File Size
Free	10 MB
Pro	100 MB
Enterprise	500 MB

Solutions:

1. Compress the file before uploading
2. Use image optimization tools
3. Split large files into parts
4. Upgrade your plan for larger limits

For Images:

• Use JPEG instead of PNG for photos
• Resize images to needed dimensions
• Use online compression tools

For Videos:

• Compress with HandBrake or similar
• Reduce resolution or quality
• Consider video hosting service

For PDFs:

• Use PDF compression tools
• Remove unnecessary pages
• Reduce image quality in PDF

"File Type Not Allowed"

Cause: File extension isn't in allowed list

Allowed Types:

• Images: JPG, PNG, GIF, WebP, SVG
• Documents: PDF, DOC, DOCX, TXT
• Data: CSV, XLS, XLSX
• Archives: ZIP, RAR (Pro+)
• Media: MP4, MP3, WAV (Pro+)

Solutions:

1. Convert to an allowed format
2. Check file extension is correct
3. Rename if extension is wrong
4. Contact support for new type request

"Upload Failed"

Cause: General upload error

Solutions:

1. Check internet connection
2. Refresh page and retry
3. Try smaller file first
4. Clear browser cache
5. Try different browser

"Network Error"

Cause: Connection interrupted during upload

Solutions:

1. Check WiFi/internet stability
2. Try wired connection
3. Move closer to router
4. Wait and retry
5. Try at different time

"Storage Quota Exceeded"

Cause: Account storage limit reached

Check Usage:

1. Go to Account → Usage
2. View current storage
3. See what's using space

Solutions:

1. Delete unused files
2. Remove old tags
3. Compress existing files
4. Upgrade your plan

"Permission Denied"

Cause: No edit access to tag

Solutions:

1. Check you're logged in
2. Verify you own the tag
3. Request edit access from owner
4. Create your own tag instead

"Server Error"

Cause: Temporary server issue

Solutions:

1. Wait a few minutes
2. Refresh and retry
3. Try again later
4. Contact support if persistent

Upload Best Practices

Before Uploading

1. Check file size against your plan limits
2. Verify file type is supported
3. Ensure stable connection
4. Have backup of important files

During Upload

1. Don't navigate away until complete
2. Watch progress indicator
3. Keep browser tab active
4. Maintain internet connection

After Upload

1. Verify file appears in tag
2. Test download works
3. Check display is correct
4. Save tag to confirm

Optimizing Files

Image Optimization

Before uploading images:

1. Resize to needed dimensions

   • Website images: 1200px width max
   • Thumbnails: 300px
   • Full photos: 2000px

2. Choose right format

   • Photos: JPEG (smaller)
   • Graphics: PNG (transparent)
   • Icons: SVG (scalable)

3. Compress without quality loss

   • TinyPNG.com
   • Squoosh.app
   • ImageOptim (Mac)

Video Optimization

Before uploading videos:

1. Compress the file

   • HandBrake (free)
   • VLC media player
   • Online converters

2. Reduce resolution

   • 1080p usually sufficient
   • 720p for smaller files
   • Consider your audience

3. Adjust quality settings

   • Balance size vs quality
   • Test after compression

Document Optimization

For PDF files:

1. Remove unnecessary pages
2. Reduce image resolution in PDF
3. Use PDF compression tools
   • Adobe Acrobat
   • Smallpdf.com
   • iLovePDF.com

Browser-Specific Issues

Chrome Upload Issues

1. Clear cache and cookies
2. Disable extensions temporarily
3. Try incognito mode
4. Update Chrome

Safari Upload Issues

1. Check popup blocker
2. Enable cookies
3. Clear website data
4. Try different browser

Firefox Upload Issues

1. Check Enhanced Tracking Protection
2. Allow cookies for tagd-ai.com
3. Clear cache
4. Try private window

Mobile Upload Issues

iOS:

• Grant photo library access
• Use "Select Photos" if prompted
• Try Safari instead of in-app

Android:

• Grant storage permissions
• Try Chrome browser
• Check file manager access

Troubleshooting Steps

Step 1: Basic Checks

• Internet connection stable?
• File size within limit?
• File type allowed?
• Logged into account?

Step 2: Browser Reset

• Clear cache for tagd-ai.com
• Disable extensions
• Try incognito mode
• Restart browser

Step 3: File Preparation

• Compress file
• Convert to allowed type
• Rename file (remove special characters)
• Try smaller test file first

Step 4: Alternative Methods

• Try different browser
• Try different device
• Try different network
• Use mobile app if available

Step 5: Contact Support

If nothing works:

• Screenshot the error
• Note file size and type
• Describe steps to reproduce
• Email support@tagd-ai.com

Error Messages Reference

Error	Meaning	Quick Fix
File too large	Exceeds size limit	Compress file
Invalid file type	Type not allowed	Convert format
Upload failed	General error	Retry upload
Network error	Connection issue	Check internet
Quota exceeded	Storage full	Delete files or upgrade
Permission denied	No edit access	Check permissions
Server error	System issue	Wait and retry

Next Steps

• Common Issues
• QR Not Scanning
• Getting Help